Customer information

Return & Refund Policy

This page summarises the return and refund details for Fitraflex+ orders handled by the third-party seller. This affiliate website does not process payments, returns, refunds, shipping, or customer support requests.

Order Processing and Tracking

Orders are usually processed within 24 hours after purchase. Once the seller prepares the shipment, tracking details are sent by email so customers can follow the delivery progress.

Please check your confirmation and tracking emails carefully. Orders may not be changed after shipment, so delivery information should be reviewed as soon as possible after checkout.

Requesting a Return

Returns should be requested before sending items back. This helps the seller confirm eligibility, provide the correct instructions, and avoid delays when the parcel arrives at the return location.

Return requests must be made within 30 days of receipt. To qualify, items must be unopened, unused, and kept in their original packaging. Opened, used, damaged, or incomplete products may not be accepted.

Refund Timing

After an approved return is received, the seller reviews the item before a refund is issued. Refund processing may take up to 60 days after the return is received and approved. Your bank, card provider, or payment service may also need extra time to show the refund on your account.

Return Shipping

Return shipping costs are paid by the customer. Use a tracked shipping method where possible, because the customer remains responsible for the parcel until it reaches the seller's return address.

Return Address

Fitraflex
Kleine Esch 669
2841 MK Moordrecht
Netherlands

Important Note

All purchases, payments, delivery updates, returns, refunds, and product support are managed by the third-party seller. This website is an independent affiliate guide and cannot approve returns, issue refunds, alter shipments, or make decisions on behalf of the seller.

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